Customer Support
The mission of this program is to provide students with a solid foundation in computer support for the business environment. The curriculum provides students with customer service and IT skills for application support as well as business communication strategies and operating system troubleshooting basics.
DEGREES & CERTIFICATES
Administrative Assistant, Customer Support – Associate in Science (AS)
Administrative Assistant, Customer Support – Certificate of Achievement (C-ACH)
Administrative Assistant, Customer Relations Specialist - Certificate of Achievement (C-ACH)
View all LBCC’s Programs of Study and Curriculum Guides.
(New students need to refer to the current academic year for the most up-to-date info)
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CAREER INFO
In your role as an Administrative Assistant Customer Support, you will interact with clients/customers to provide information in response to inquiries about an organization’s products and services. The primary function includes providing technical support directly to computer users or in support of computer networked environments. Students can expect to gain knowledge of customer service and IT skills for applications support as well as business communication strategies and operating system troubleshooting basics.
POTENTIAL JOBS
- Customer Service Technical Analyst
- Applications Support Technician
- Customer Care Representative/ Agent/ Associate
- Customer Service Representative (CSR)
- Customer Support Coordinator
- Customer Support Representative / Associate / Specialist
- Help Desk Tech Support Specialist
- IT Service Desk Representative
- Member Services Representatives
- Office Support Specialist
To explore potential jobs in this field of study, we strongly urge you to visit LBCC Career Center. Working with a career counselor, we will assess your strengths, skills, interests, and accomplishments to help you identify internship opportunities and career goals that match your educational and professional needs.
FAQ
(click the questions below to reveal the answer)
What does an Administrative Assistant Customer Support program entail?
The Administrative Assistant Customer Support program provides students with a solid foundation in computer support for the business environment. Students will learn customer service and IT skills for applications support as well as business communication strategies and operating system troubleshooting basics.
What types of courses will I take in the program?
You will take courses that cover topics like computer applications such as Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), business communication, computer hardware and customer service.
What kind of skills and knowledge will I gain from completing this program?
By completing this program, you will gain the knowledge and skills needed to work as an Administrative Assistant, Customer Support Representative, Customer Service Representative (CSR), Help Desk Technician, and Support Specialist to name a few.
Can I take courses online or do I need to attend in-person classes?
Our courses are scheduled online, hybrid and in-person.
What kind of job opportunities are available after completing this program?
After completing this program, you can work in various industries, such as healthcare, finance, education, and government. You can also work for individuals, small businesses, or large corporations.
How long does it take to complete the program?
The program length will depend on several factors such as: your enrollment status (full-time or part-time), course load, and whether you choose to earn an Associate of Science degree or certificates.
Make a 30-minute appointment with an academic counselor to receive services in educational plans, transcript evaluation, and career planning.
Are there any prerequisites for enrolling in this program?
No, however, we have several courses with recommended preparation.
Can I transfer credits from this program to a four-year university?
Yes, you may be able to transfer credits to a four-year university, but it depends on the institution’s policies.
How much does the program cost?
Please visit Financial Aid for tuition cost and Federal Work Study information.
Is financial aid available for this program?
Yes, financial aid is available to eligible students. You can apply for grants, loans, or scholarships through the college’s financial aid office and by applying to FASFA.
Can I meet with a counselor to discuss my options and get guidance on which courses to take?
Yes, you can meet with a counselor who can help you with course selection, academic planning, and career goals. They can also answer any questions you may have about the program. Visit the LBCC Counseling office today.
Please visit the Counseling Office for Academic Counseling, Career Exploration, Educational Planning, College Transfer, Student Resources, and many others to help you achieve your educational goals.
How to transfer & lookup comparable course listings?
To help determine if courses taken at other schools are comparable to Long Beach City College courses, please visit LBCC Transfer Evaluation System (TES).
For more information, please visit LBCC Transfer Center.
How do I receive my degree or certificate after I finish the coursework?
You will need to complete an application for your degree or certificate and submit that application to the LBCC Admissions & Records office. Read how to apply for graduation and receive your degree or certificate for more details.